Fear not! We are here to help!
You could be locked out for a few different reasons...
1) Effective 4/6/23, EverTrue began locking accounts that had invoices 90 days overdue.
What does that mean for you? If invoices are 90 days or more past due, users will not be able to log into any of the EverTrue products, including Fundriver Balance and Impact.
What should you do if you need to log in? Reach out to Lisa Clark, your Customer Success Manager, or Support.
2) You may have been locked out due to too many unsuccessful login attempts. User accounts are disabled after three unsuccessful log-in attempts. Reach out to Support to get logged in.