FAQ's

FAQ: What is in the nightly feed from Raiser's Edge into Impact?
A: The nightly feed from Raiser's Edge to Impact will pull any new Constituents, or any changes/updates to existing Constituent fields that pull into Im...
Wed, Feb 14, 2024 at 3:33 PM
FAQ: How do you know that the template in Impact is effective for donor stewardship?
A: We have spent a lot of time researching best practices in donor reporting and showing various report designs to our clients for their feedback. We have a...
Wed, Feb 14, 2024 at 3:46 PM
FAQ: Why can't I manipulate the layout of the Impact template?
A: It is our hope that by providing professionally designed template that need only your content, final touches (fonts and colors) and images applied, the t...
Wed, Feb 14, 2024 at 3:47 PM
FAQ: How did Fundriver choose what to include in the stewardship report template?
A: The Fundriver Impact template were designed specifically for maximum return on investment for donors. The following best practices that have guided this ...
Wed, Feb 14, 2024 at 3:48 PM
FAQ: How do I control what appears in the report template?
More specifically, will I have control of the content and data that flows through to the report template, or do I have to contact the Impact Support Team ev...
Wed, Feb 14, 2024 at 3:49 PM
FAQ: What is the nightly feed from Balance into Impact?
A:  Changes to funds within Balance (i.e. updates to purpose description) will pull over nightly to Impact. Therefore if a new GLID is added in Fundriver on...
Wed, Feb 14, 2024 at 4:04 PM
FAQ: Not all our endowment funds have contacts. Is that okay?
A. Impact will just need the Endowment Funds that have a constituent(s) tied to them.  If a Fund is not being stewarded, it will pull into Impact from Balan...
Wed, Feb 14, 2024 at 4:06 PM
FAQ: Not all of the endowment funds in Raiser Edge are set up in Balance. Is this ok?
A: Impact can only report on funds that are in Balance. Funds existing in Raiser's Edge that do not exist in Balance will not be pulled into Impact, and...
Wed, Feb 14, 2024 at 4:09 PM
FAQ: Do all funds from Balance come over to Impact?
A: Only open endowed and expendable funds will pull into Impact. Closed/deactivated funds, merged funds and Due To/Due From funds will not pull into Impact....
Wed, Feb 14, 2024 at 4:11 PM
FAQ: What if a constituent donates to a fund they haven't donated to before?
More specifically, what if an existing constituent donates to a ‘new-to-them’ fund (a fund that already exists in Impact, it’s just that the constituent has...
Wed, Feb 14, 2024 at 4:13 PM